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This Guarantee is offered by all banks and building societies that accept Instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Monkton Combe School will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Monkton Combe School to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Monkton Combe School or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Monkton Combe School asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Monkton Combe School will appear against the Direct Debit on your bank statement.
The details of your Direct Debit Instruction will be confirmed to you within 3 working days or no later than 10 working days before the first collection. If there are changes to amount, date or frequency of the direct debit, we will always give you 10 working days’ notice of your account being debited. In the event of any error, you are entitled to an immediate refund from your bank/building society.
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